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Returns

Standard Returns
Actuarial Bookstore offers a full refund for most items returned within 30 calendar days of the date that the order was delivered. Unless previously approved by the Actuarial Bookstore, all returns must be made within calendar 30 days and in their original, saleable condition. Please note, BPP products must be returned to the separate addresses provided below; BPP products returned to the Actuarial Bookstore Returns address below will not be eligible for refund. To be eligible for this return policy, returned books and/or other study materials must be free of any noticeable wear or damage. Returned software, audio CDs and DVDs must be unopened and accompanied by its original documentation to be eligible for a refund. Electronically distributed study materials [PDF downloads or web-based materials] are not eligible refunds.

For your convenience, your packing slip has the return address. Please include a copy of your order receipt or packing slip, and return items (except BPP* or ALL 10 Inc** items) to the Actuarial Bookstore. Return addresses are:

  • Actuarial Bookstore Returns:
    Actuarial Bookstore Returns
    150 Shelton Lane
    Russellville, KY 42276
  • *BPP Returns:
    BPP c/o Viatech
    8857 Alexander Road
    Batavia, NY 14020

Include A Copy of Your Packing Slip
Please include a copy of the packing slip and please write a brief explanation for your return on this packing slip. (Example: “Item not needed.”) We ask this so that the warehouse knows who is returning the items and to make sure that damaged items are not placed back on our shelves for resale.

Pack It Well
Important: Please make sure to pack the items very well with plenty of material to minimize the shifting of the contents of the box. Items that are returned damaged are not eligible for refund. Some covers get bent back easily so it is important that the items are packed well enough to not shift during shipment.

Tracking and Insurance
You may wish to consider sending your return by a trackable method (non-express) such as UPS Ground. Paying additional for tracking service and shipping insurance is completely at the customer’s discretion and will not be refunded by the Actuarial Bookstore. Please do not ship returned via USPS Media Mail as delivery is unlikely to arrive at the Returns location within the 30 day return period.

The Actuarial Bookstore processes customer returns once a week. Nearly all customer returns are completed within two weeks of receipt of the items at the warehouse. If you paid by credit card, we will refund the same credit card used for payment. An email notification of this credit will be sent to you the day the refund is processed. Check payments are refunded by check directly to the person or company who paid for the order. Refunds are typically sent to the bill to address associated with the order.

Return item shipping is typically the responsibility of the customer. However, if the Actuarial Bookstore made an error in shipping or the items arrived damaged/defective, we will reimburse you for your return expenses (for non-express methods of shipping), provided the Actuarial Bookstore has been notified of the error/damage/defect within 5 days after delivery of the shipment.

Paying additional for tracking service and shipping insurance is completely at the customer’s discretion and will not be refunded by the Actuarial Bookstore.

If you have misplaced your packing slip, simply print a copy of your receipt and write a brief explanation for your return on this receipt. (Example: "Item not needed.") We ask this so that the warehouse knows who is returning the items and to make sure that damaged items are not placed back on our shelves for resale.